Capital FM Arena Nottingham - Accessibility

Accessability
At the Capital FM Arena Nottingham we do our utmost to ensure that neither by action nor inaction, will any individual or group be reasonably excluded from any activities, facilities or services we offer.

The venue is easily accessible for visitors with mobility difficulties and accessibility needs. We work closely with ‘Attitude Is Everything’ who improve disabled people’s access to live music by working in partnership with audiences, artists and the music industry to implement a charter of best practice in the UK.

If you would like to be involved in one of our accessibility focus groups or have any feedback relating to access issues at our venue, please contact Stephen Chaston our Accessibility Officer by email or alternatively by calling 0115 853 3029.

Lifts & Wheelchair Access
Lifts operate to all floors within the venue and are wide enough to accommodate a standard wheelchair. Lift dimensions and key door sizes are shown here.

Hearing Loops
A hearing assistance system is installed within the main arena bowl for customers with hearing difficulties; this is accessed via an infra-red headset available from the Ticketing & Customer Services Office during events. Hearing loops are also installed in our conference suites located on levels 3 and 4 of the venue. For further information please contact our Ticketing & Customer Services Team on 0843 373 3000.

Accessible Toilets & Changing Facilities
The Capital FM Arena Nottingham has an area for people with a disability to get changed. In fact, we’re the first Arena in the UK to benefit from new facilities to ensure the venue is more accessible for all.

Located on Level 3 of our venue and accessible via the main foyer, our Changing Places area includes the following facilities:
• A mobile height adjustable changing bench
• A ceiling track hoist system to lift people between wheelchairs and the toilet/changing bench
• Enough space to ensure the bench and toilet can be approached from either side.

For Health and Safety reasons we do not provide slings. Customers are asked to bring their own which should be compatible with the loop system.

This facility is located on Level 3 and is available from 9.00am to 11.00pm. During the hours of 9.00am to 9.00pm please contact Ticketing & Customer Services Offices located on Level 2 before using this facility. During the hours of 9.00pm to 11.00pm please contact the nearest member of staff before using this facility. A RADAR key is available upon request. For more information visit the Accessibility section of the website.

Assistance Dogs
Assistance dogs are welcome at the venue, but please be aware that noise levels can be high during some events. At the time of booking please let our Ticketing & Customer Services Team know if an assistance dog will be accompanying you to the venue.

Disabled Car Parking

A public disabled car park is located next to the Arena on Dean Street. It is operated by Nottingham City Council on a first come first serve basis and can’t be booked in advance. There are also a few disabled parking spaces on Barker Gate opposite the venue.