Festival Theatre Edinburgh - Accessibility
The Festival and King's Theatres aim to be accessible to all and we are committed to making your visit to our theatres as comfortable and enjoyable as possible. All of our Front of House staff undergo disability awareness training and will be pleased to assist you should you require any information or help.
If you need any further information, wish to make any comments or suggestions, or would like to let us know how we can help you in any way, please feel free to contact our Duty Manager on 0131 662 1112.
INFORMATION IN OTHER FORMATS
Our brochure is available in Braille, Large Print, and Audio CD. You can sign up to our mailing list to receive a free brochure in any of these formats. Please email email@example.com or call 0131 622 8108.
WHEELCHAIR USERS AT THE FESTIVAL THEATRE
There are eight spaces in the stalls for wheelchair users, with adjacent seats for companions.
Please let us know all of your requirements at the time of booking; this will help us to prepare for your visit.
ASSISTANCE WITH HEARING
Both the King’s and Festival Theatres have a Sennheiser infrared system available in all areas of the auditorium. Headsets can be collected, free of charge, from the cloakroom on the lower ground floor mezzanine of the Festival Theatre or from the programme box in the foyer of the King’s Theatre. A Sennheiser personal loop system is also available for hearing aid users. Our staff can instruct you verbally or through the use of print on how to use the equipment.
Assistance dogs are most welcome at our venues. We will be pleased to look after them during the performance if required. Water bowls are available at both theatres.
ACCESSIBLE TOILETS AT THE FESTIVAL THEATRE
There are unisex accessible toilets on levels one and two of the theatre – all have emergency call buttons.
For patrons who are blind or visually impaired, we offer an Audio Description service. Look out for the Audio Description logo in our main brochure or on our website denoting shows which have this service.
Audio Description consists of a simultaneous commentary of the visual elements of a performance which is broadcast though a personal headset. The describer will let you know things like where the characters are on stage, what they’re wearing, how they gesture and what the set looks like. They will also provide you with an introduction to the performance, which may include things like detailed character descriptions and which actors are playing in the performance.
This introduction will begin through your headset 15 mins prior to the show beginning. Prior to each Audio Described performance we will provide a Touch Tour of the set, costumes and props. Your describer will give you a full account of the items that you’re introduced to, and how they will feature in the performance. Touch Tours usually commence 1 hour prior to the show starting, in the theatre’s entrance foyer. Please book your place on the Touch Tour when booking your ticket for the performance.
BRITISH SIGN LANGUAGE INTERPRETED
For patrons who are deaf, deafened or hard of hearing we provide BSL Interpreted performances. Look out for the BSL logo in our main brochure or on our website denoting shows which have this service.
A BSL Interpreter will stand on the stage and interpret all spoken or sung speech during the performance. Please mention that you wish to use this service when you book your show tickets and we will allocate you appropriate seats to clearly see the interpreter.
For patrons who are deaf, deafened or hard of hearing we provide a Captioning Service. Look out for the Captioning logo in our main brochure or on our website denoting shows which have this service.
Captioning is a bit like subtitles on TV. The captions are shown on a raised display unit in large print and delivered at the same time as the words spoken or sung by the actors. This is also a wonderful service for anyone who has difficulty in following strong accents, or whose first language is not English.