O2 Academy Leeds - Accessibility

Booking Tickets
To book tickets for O2 Academy Leeds please contact the venue direct via email disabledbookings@o2academyleeds.co.uk with your access requirements, telephone number and the show you wish to see in order to make a booking. A small percentage of access tickets will be available through presale (but these will not be processed until the onsale date- please include details of your presale eligibility when emailing) and the rest of the tickets can be booked from the general on sale time, and cannot be reserved before this.

If you have any queries regarding this please contact the venue prior to the on sale date to avoid disappointment.

All e-mails will be responded to in the order they are received. And you will then be contacted via telephone for the booking to be taken if the event has not already sold out.

Spaces are limited and will be sold on a first come first served basis and you must book directly through the venue to ensure access to the facilities at O2 Academy Leeds. Should you book via another outlet we cannot guarantee access to the facilities.

Once you have been in contact with the venue you will be sent a confirmation letter which must be brought with you to the venue.

You can also contact the box office through text relay for information on 0113 381 1555 should this be required.

Companion / Carer Ticket
This venue offers one free companion ticket this can be booked by contacting the venue directly. These can be limited in availability so please ensure you contact the venue as soon as possible to arrange.

Companion / carer ticket holders should be a ble to meet the needs and assist the person they are accompanying in the event of an emergency.

Arriving at the Venue
We recommend arriving at the venue 10 - 15 minutes prior to the doors opening. The door time will be stated on the tickets or confirmations.

Please try to arrive at the venue no later than 60 minutes after the doors open.

On arrival please go to the first door on the left hand side of the front of the venue.

Accessible Area & Facilities
The area at O2 Academy Leeds is located on the balcony and can be accessed via a lift or stairs. The area can accommodate up to approximately 4 access ticket holders and their carers / companions. This is due to viewing restrictions and health & safety reasons.

There is an accessible toilet which is accessed via lift from the balcony this is accessed by radar key.

The building is Grade listed and therefore access to a number of areas such as the ground level is difficult.

Bar Service
Every bar in the main auditorium has lowered sections for ease of access and the bar staff will periodically check to see if customers in the disabled viewing area on the balcony would like to buy a drink from the bar.

Box office
Each Box Office entry point is fitted with a induction loop and is of a height that makes them accessible to disabled customers

Merchandise is available all through a show and can be accessed at the end of a performance from the balcony level; the merchandise booth has a lowered area to allow ease of access.

Strobe Lighting
The venue will host clubs and bands who use strobes effect lighting, signs are displayed as such, on shows with a higher than usual amount/ level of this effect extra signage is displayed.

Transport & Other Local Information
O2 Academy Leeds is 10 minutes from Leeds train station, local busses run from Calverly Street, Woodhouse Lane, Portland Way and Albion Street.

There are many disabled parking spaces within close proximity to the venue, and two outside the box

Braille information sheets are available on request please email mail@o2academyleeds.co.uk or call 0113 389 1555.