How do I contact Customer Services for help, or to give feedback?
If you have an urgent enquiry about an event on the same day, the team will be available to assist until 10pm.
You can submit your query here, or if you’d rather talk to someone directly you can drop us a line on:
0333 344 6250Calls to this number cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes you may have in the same way as 01 and 02 calls from any kind of line including mobile, BT, other fixed line or payphone.
We’re committed to providing you with the best possible ticket buying experience, but we appreciate that sometimes things do go wrong.
We love to hear your feedback – good or bad – as it helps us see what we’re doing right and areas that we could improve in.
If you’d like to send us your thoughts, we ask that you pop these across to our customer service team in writing – either via our online form here, or by post to:
Eventim Customer Services
PO Box 65833
If making a complaint, please make sure to include:
- The 10 digit order number (this usually starts with the digits 10)
- Your full name, email address and address used at the time of booking
- The name of the event, date and venue
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If you have any further questions, please use our search box or send an email to our Customer Services department.