Eventim Privacy Policy

Eventim has created this privacy statement to show our firm commitment to the privacy of the details that you provide us when using this web site ("Site"). When you use the Site, you are consenting to the practices set forth in this Privacy Policy.

I. Your IP Address

We use your IP address to help diagnose problems with our server and to administer the Site. Your IP address is also used to help identify you and to gather broad demographic information about you. Your IP address may also be used to assist in the detection of fraud and we shall have the right to pass this information to the police.


A cookie is a small text file that is saved on the hard drive of the computer used when you enter some areas of our Site. Cookies are used to keep track of what is in the shopping cart as well as for compiling statistics on the usage of the ticket shop in order to continually improve the offer for the user. Eventim does not use technologies that link accumulating information with user data through cookies to determine the identity of the user. The Site can be used without cookies, however, if you choose to disable cookies or set your browser to alert you when cookies are being sent, you may not be able to access some areas of the Site.

III. Information We Request Directly From You

Our Site's registration forms, order forms and other forms may require you to give us personal information (like your name, address and/or email address). You must register on our site to order tickets, and you will be asked to provide financial information so your order may be processed. You may retrieve and modify data saved to enable your use of the Site via your user account at any time. Under certain circumstances, personal data can only be deleted following a certain period of time due to legal or contractual storage obligations. In this case, the affected data will be locked until the time of deletion.

IV. How We Use Personal Information

Your personal information is shared between Eventim and the Promoter or Venue for the particular event for which you are buying tickets in accordance with this Privacy Policy and Eventim's contractual relationship with the Promoter or Venue. Your personal information is used by us to contact you by post, phone or by email when necessary in connection with transactions entered by you on the Site. We will not use your personal information for communications not associated with your transactions without your explicit consent. We will not pass your data to third parties unless you provide your explicit consent.

V. Opting Out

You may opt out of any of Eventim's regular email contact at any time even if you have previously indicated your consent to such contact at some other time.

VI. How We Use Financial Information

Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase on the Site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.

VII. Disclosure of Your Personal Information and Financial Information in Compliance with Laws

We may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Eventim, or to protect the rights, property or safety of Eventim, users of the Site or others.

VIII. Other web sites

This Site may contain links to other web sites, details of which are provided for information only. Eventim has no responsibility for such sites and nor does it have responsibility for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties, and you should be careful to read those web sites' privacy policies independently.

IX. Our Security Precautions

This Site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128 bit industry standard Secure Server Software (SSL) for your transactions with us. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

If you have any questions or concerns about this privacy statement, you can contact us at customerservice@Eventim.co.uk.

Please note that any customer query regarding a current or past booking cannot be dealt with through this link. Please contact us through the customer service link located at the bottom of the home page at www.eventim.co.uk.

X. Consumer Protection

These General Terms and Conditions (Internet) are subject to the relevant provisions of The Consumer Protection (Distance Selling) Regulations 2000.

Last update: 04.08.2008