Customer Services

Eventim’s FAQ section is here to help you answer the most frequent queries, simply enter your question or search term below:

Question

How do I contact Customer Services?

Answer
If you were unable to resolve your query using our FAQ section, you can contact a member of the Customer Services team directly from here. All questions are dealt with individually and we will respond as soon as possible. You can also write to Customer Services at the following address:

Eventim Customer Services
PO Box 65833
London
EC4A 2DQ

Alternatively you can contact us by telephone, Monday to Friday (excluding public holidays) 9am to 5pm.
Closed Saturdays and Sundays.
Bank Holidays 9.30am-4pm

0844 376 0021

Calls to the Eventim Ticket Hotline and Eventim Customer Services cost £0.05p including VAT per minute from a BT landline. Call charges from other networks and mobiles may vary. Please consult your telephone provider for further details.”

If you have any further questions, please use our search box or send an email to our Customer Services department.