Customer Services

Eventim’s FAQ section is here to help you answer the most frequent queries, simply enter your question or search term below:

Question

How do I contact Customer Services for help, or to give feedback?

Answer
If you’re unable to resolve your query using our FAQs, please give our customer service team a shout between 9am and 6pm, seven days a week (Bank holidays are subject to reduced hours).

If you have an urgent enquiry about an event on the same day, the team will be available to assist until 10pm.

You can submit your query here, or if you’d rather talk to someone directly you can drop us a line on:

0333 344 6250

Calls to this number cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes you may have in the same way as 01 and 02 calls from any kind of line including mobile, BT, other fixed line or payphone.

We’re committed to providing you with the best possible ticket buying experience, but we appreciate that sometimes things do go wrong.

We love to hear your feedback – good or bad – as it helps us see what we’re doing right and areas that we could improve in.

If you’d like to send us your thoughts, we ask that you pop these across to our customer service team in writing – either via our online form here, or by post to:

Eventim Customer Services
PO Box 65833
London
EC4A 2DQ

If making a complaint, please make sure to include:

  • The 10 digit order number (this usually starts with the digits 10)
  • Your full name, email address and address used at the time of booking
  • The name of the event, date and venue
We’ll get back to you as soon as possible but please allow 28 days for your issue to be resolved. If we need to investigate anything with a venue or promoter, it may take us a little longer to respond.

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If you have any further questions, please use our search box or send an email to our Customer Services department.