Where is bp pulse LIVE?
bp pulse LIVE is located next to Birmingham International Airport, and Birmingham International Train Station. For route planning please click here.
Age Restrictions
For all events at Utilita Arena Birmingham and bp pulse LIVE, children under 14 years of age must be accompanied by a responsible adult aged 18+ with a valid ticket. On applicable shows, the ‘Standing Area’ of the arena bowl is not suitable for anyone under 14 years of age and we advise booking seated tickets if your party includes anyone under the age of 14. Please note, the venue reserves the right to remove or reseat (if possible) any child in the standing area who appears to be under 14 for safety reasons.
Due to the sound levels experienced during an event, the venue recommends that children under 5 should not attend concerts or events other than those specifically aimed at younger visitors, i.e. children’s shows.
Children aged 2 and under that are attending a children’s show and sitting on an adult’s knee, do not need a ticket. We advise you to please check the event details prior to booking.
Certain shows will also have their own specific age restrictions. Please check the relevant event page before booking to avoid any disappointment.
Facility Fee
The introduction of a levy is commonplace across the ‘live’ industry; for example, the renovation charge applied by many theatres or the charge applied by the O2 Arena, London, which is known as a ‘facilities fee’. The facilities fee is a permanent feature of the ticket prices for bp pulse LIVE and Arena Birmingham events to ensure that both venues offer superb facilities, attract world class artists and provide customers with fantastic experiences.
Box Office Information
The bp pulse LIVE box office is located next to the main entrance of the venue, and it is accessible from all car parks. The box office is usually open on show days at approx. 4pm. On certain show days, the box office may be open earlier or later dependant on the nature of the event. To confirm the opening times before travelling please check out the event page for your event or call 0844 581 1331. Please note, the box office is not open on non-show days.
Lost Tickets
If you lose your tickets, try to contact your point of purchase first. You may be able to also go to the box office with your confirmation details, and ID for the box office staff to be able to assist you. Please note, there may be a charge for the box office re-issuing tickets.
Collecting Tickets
Check what time the box office opens for your event, and head down with your ticket booking confirmation and photo ID. Our box office team will take it from there.
Buying Tickets at the Box Office
Yes, you can. We sell tickets at the both bp pulse LIVE Arena and Arena Birmingham Box Offices, on event days only. Opening hours are subject to change at short notice. To confirm our opening times before travelling to bp pulse LIVE or Arena Birmingham to purchase tickets please call 0844 581 1311 for up to date information.
If you purchase your tickets at the box office and are able to collect your tickets at the same time you will not have to pay the admin fee. The service fees and facilities fee are applicable on all transactions and all payment methods including cash for tickets purchased at the box office.
We’ve gone cashless at both bp pulse LIVE and Arena Birmingham. We’ve done this to speed things up and reduce our queues. This applies to all areas of the arenas.
Everything is contactless too, just to make it that little bit easier. You can even pay with your mobile phone, if you have added a payment card to your Apple Wallet, Google Wallet or Android Pay.
