If you are disabled and require the full-time support of a carer/companion, they will be eligible for a free ticket. Please ensure that you make this clear at the time of booking, as spaces for seated events may be limited. We regret that complimentary tickets are not available online, please contact the Box Office on 01223 511 511 or alternatively email your details to tickets@junction.co.uk and we will contact you
Dedicated disabled parking spaces operated by NCP are situated in front of J2 and in the ground floor level of the multi-storey car park off Clifton Way.
For those with working dogs, a member of staff can be arranged to dog-sit for you for the duration of the performance, but please call in advance if this is required.
Some music events in J2 and all events in J1 are standing only. Customers with access needs or those who have difficulty standing for long periods should inform the Box Office in advance of the event. The Duty Manager of the event will do everything possible to ensure a comfortable viewing position is provided. It is not guaranteed that a seated position will give a reasonable view of the performance in J1. In the interests of Health and Safety, it is not possible to place freestanding stools or seats at the front of the auditorium in J1 or J2.
Hearing Impaired
The Junction is equipped with an induction loop in foyer areas. Within both main spaces (J1 and J2), infrared hearing assistance systems are in operation. Please switch your hearing aid to ‘T’ for the duration of the performance. If you are having difficulty with the reception, please inform a Steward or Technician and they’ll try to improve the sound. The fire alarm is equipped with flashing beacons throughout the spaces to aid you should evacuation be necessary.
Visually Impaired
If you are registered visually impaired and require any assistance during your visit, please inform a Steward. Working dogs are welcome, and should you wish, a member of staff will be happy to dog-sit for you for the duration of the performance, but please call in advance if this is required.
Wheelchair Users
The Junction has flat access to all main spaces and accessible WC facilities. In J1, these are located by the ladies WC and are accessible with a Radar Key. If you do not have a Radar Key then a Steward or a member of Box Office Staff will be pleased to help you.
For theatre and other seated events in J2, ten wheelchair spaces are available, but advance notification must be given. If you would prefer to sit in a theatre seat rather than your wheelchair, staff will be pleased to help you. Like all bookers, wheelchair users are urged to book in advance as all spaces held for wheelchair users are released onto general sale once all other seats are sold.
Wheelchair users are entitled to bring a carer or friend to accompany you on your visit, they’ll be admitted free to any event where discounted tickets are available (usually theatre / dance / children’s events), provided notice is given at the time of booking.
Dedicated disabled parking spaces operated by NCP are situated in front of J2 and in the multi-storey car park off Clifton Way.
