Access
We believe that theatre-going should be accessible to all, and have a strong commitment to making this happen. Please let us know if there is anything we can do to improve your experience with us.
Our facilities include:
Wheelchair Users
Most public areas of the Assembly Rooms and Guildhall are accessible. Wheelchair spaces are available in all venues, please let the Box Office know when you book so we can allocate your seat accordingly. Please note that at the moment you are unable to book wheelchair seats online. All areas of the venues, except for the balconies, are accessible by lift.
Toilet Facilities
There are Unisex toilet facilities for disabled people in the Assembly Rooms and Guildhall Theatre, that are accessible by lift.
Essential Companion Scheme
We offer a FREE ticket to customers who need someone with them to assist with mobility or guidance. You need to apply to join the scheme (as an individual or an organisation ). Download an application from this page or request one from the Box Office.
Assistance Dogs
Assistance Dogs are welcome at all venues. Please let the Box Office know when you book or at least 24 hours in advance. Our season brochure is available in large print, Braille and audiotape. Copies are available from the Box Office.
Sound System
An infra-red sound system is available in all our auditoria. Please let the Box Office know when you book, as the system only works in certain areas, so we need to make sure your seat is in the right area. Headsets and hearing aid attachments are available for your free use. Even with a digital hearing aid, as with an analogue one, you will still require a headset, neck loop or hearing aid attachment. Please contact the Duty Manager for further assistance. The Box Office TypeTalk number is 18001 01332 255 800.
Signing
Throughout the season we offer a number of British sign language (BSL) interpreted performances, look out for the symbol throughout the brochure and in the diary section. BSL Performance information can also be found at the bottom of the show information on the website. Please let the Box Office know where you would like to sit: directly in front of the interpreter or on the opposite side, looking across the stage/action.
Upcoming BSL Sign Interpreted Performances:
Calendar Girls: Fri 28 Sep, 7:30pm
Peter Pan: Tue 11 Dec, 2pm; Sat 15 Dec, 6pm; Thu 27 Dec, 2pm; Sat 5 Jan, 2pm
Snow Play: Fri 14 Dec, 1:30pm; Sat 22 Dec, 1pm
Thanks to our sign interpreters provided by Sarah Gatford Ball and TheatreTerp.
Please ask the Box Office to add you to our Deaf Involve mailing list to receive more information.
Audio Description
Ideal for blind and partially sighted people, audio description is a form of audio-visual translation, using the natural pauses in dialogue or between critical sound elements to insert narrative that translates the visual image into a sense form. Free touch tours take place around an hour before the performance, with the chance to look closely at the set and costumes and often with a chance to meet some of the actors! Please let the Box Office know if you want to attend the touch tour, tickets are free.
Upcoming Audio Described Performances:
Calendar Girls: Sat 29 Sep, 7:30pm
Peter Pan: Wed 2 Jan, 7pm; Sat 5 Jan, 6pm
Snow Play: Thu 20 Dec, 1:30pm; Sat 22 Dec, 4pm
Thanks to our audio describers: Stef Bell, Naomi Wilds and Louisa Sanfrey.
Access Register Please let us know if you would like to be kept up to date with access information. Just let the Box Office know by phone or email.
Further Information
This information is available in large print, plain text, braille and on audio CD.
To request another format or for a full access guide, contact us at the Derby LIVE Box Office on 01332 255800. TypeTalk Box Office Number 18001 01332 255 800. Minicom number 01332 255796. Text number 07812 300373. Email address boxoffice@derby.gov.uk.
For a full guide to Audio Described, Captioned and British Sign Language interpreted performances at local theatres, visit www.sceneandsound.co.uk Thank you. We would like to say a very special thank you to Sarah Gatford Ball and Stef Bell for all that they do to provide and promote access services for Derby LIVE.