Bookings & Ticketing
The KOKO venue has limited space for accessibility. Accessibility tickets are only purchasable through the KOKO website and once these tickets have been sold, we cannot accept any further accessibility requests. If you require Accessibility tickets and these are no longer available, please do not purchase a GA ticket and expect to be accommodated as these will be refused. This is a strict policy to make sure the venue is safe for all customers. Tickets will be verified on the door so please be aware that if you have bought an access ticket and do not have access requirements, you will be refused entry to the venue. For further information please see https://www.koko.co.uk/faqs and if you have any questions regarding accessibility contact ACCESS@koko.uk.com
Please note: KOKO does not sell accessible viewing area tickets. If you have accessibility requirements and wish to attend a KOKO show, first buy your ticket, then contact the venue prior to the show to be provided with an allocated space in the accessible viewing area.
Disabled guests are offered a complimentary ticket for personal assistants; this is done via email below. Please note: this excludes meet and greets or VIP packages. Once you have bought a ticket, please contact the following prior to your arrival: Lydia Tella Assistant Manager 0207 388 3222 (10:30am to 5pm) lydia@koko.uk.com
Getting to KOKO
There are single yellow lines located around KOKO on Crowndale Road and Bayham Street. Disabled Badge holders can park here. Mornington Crescent Tube Station is directly across the road from KOKO. Camden Town is 1.1 miles from KOKO. Please visit tfl.gov.uk for further information on London Public Transport.
Into KOKO
There is ramp access into the venue via the doors on the left hand side as you look at the building. The ramps are removable and put in place immediately by security when needed. People with disabilities are offered priority entry (queue jumping!)
Inside KOKO
The accessible viewing area is located underneath the Royal Box on the balcony level. Once inside, there are no steps and easy access to the accessible viewing area which we will lead you to. There are great sight lines to the stage. However, please note there is no level access to all areas of the venue, KOKO is an old Victorian Theatre (no lifts) and there is no access to the main dance floor for wheelchairs.
To reach the accessible viewing area: once you've entered through the main doors, head through either ticket check point and go down through the tunnel heading to the auditorium. You will then find yourself on the balcony level. Head to left and follow the balcony around.
Smoking
The smoking area is located on our roof terrace. If a person using a wheelchair wants to go outside to smoke, security will put the ramps in place when needed.
Accessibility for performers
The stage is directly accessible from the outside via a ramp through the fire exit. As yet there is no accessible toilet backstage.
Accessible Toilet
This is located next to the accessible viewing area. It has a code to get into it which will be issued to the customer on the night. There is step free access to it from the left and right hand sides of the balcony level.
Accessible Bar
There is not an accessible bar; however a bartender will be provided if required.
Induction Loop
KOKO has induction loops in our Box Office, in the Foyer and in the auditorium. For more information please speak to a manager.
Large Groups
KOKO try and accommodate everyone’s requirements. If someone has accessibility requirements and is with a large group of people, they will try and keep the group together; however it may not be in the designated accesible viewing area. Large groups are strongly encouraged to call in advance to make arrangements.
Evacuation Policy
All venue security are trained to know how to assist disabled customers in case of emergency. There is no specific emergency or refuge point, but disabled customers are asked when they enter the building to remain in the accessible viewing area in case of emergency. Every disabled person is allocated a member of security when they arrive who is to go to their assistance if we need to evacuate.
Deaf and Visually Impaired customers
Visually impaired customers are more than welcome to use the accessible viewing area if they would like to. As well as offering an induction loop, deaf or hard of hearing customers are also more than welcome to stand at the front of the gig and security are aware of this. KOKO also welcome phone calls via text relay on 0870 4325527.
People with Photosensitive Epilepsy
KOKO use strobe and flashing lighting in the venue and if you need further information about this please ring the venue on 020 7388 3222 and ask to speak to a manager.
Assistance dogs
Assistance dogs are welcome in the venue; please be aware that we will say hello to them, provide a water bowl and probably a biscuit or two.
Medicines
If you need to bring any medicines, food or drink to manage a medical condition, or medical equipment you are welcome to do so. We don’t have any medical equipment at the venue. Please inform the manager on duty when you arrive before going through search.
