Information on ticket selection
Information on ticket selection
Best seat booking
With best seat booking we will automatically choose the best seats available depending on your chosen price level and the number of tickets you require.
Seating chart booking
The EVENTIM Seating chart booking allows you to purchase exactly the seats you want for an event at a specific venue. Open the seating plan for an overview of all available seats, then click on the seats you want to select them.
Please note that the EVENTIM Seating chart booking is not available for all events.
General admission
General admission refers to seating or standing areas that are not assigned or reserved, and are occupied on a first-come, first-served basis. When purchasing tickets for a General admission event, you may be quoted section, row and seat numbers, however these are for inventory purposes only and do not reflect any actual seating location. Seating arrangements vary for each event, and there may or may not be seats of any kind available.
Seat or standing ticket subject to availability
This price category mainly comprises seats, although this is not guaranteed. Under certain circumstances, you may receive a standing ticket for the same price. We're sorry, but we cannot guarantee to fulfil specific wishes regarding seating or standing tickets. It is not possible to exchange the tickets you receive.
Currently not available
If an event, price level or ticket type is 'Not currently available' then all tickets in that category have been sold.
EVENTIM makes every effort to obtain more tickets so check our website regularly for updates.
Delivery not available
If the event is taking place a few days after you place your order, the option to have your tickets delivered via Standard mail will no longer be available. Depending on the event it may be possible to collect your tickets at the venue or print your tickets yourself using ticketdirect.
Only single seats available
In your chosen price level there are now only single seats available. Although there may be a large number of seats available they will not be next to each other. It may be possible to book consecutive seats in a different price level or by using the EVENTIM Seating chart booking.
Concessions
Concession tickets are often available, e.g. to students, children and seniors. If purchasing concession priced tickets, proof of entitlement, e.g. a valid student id card, may be requested by the venue.
Information on promoter
EVENTIM UK LTD. is a primary Ticket Agent that sells Tickets allocated to it, and on behalf of, an Event Organiser, Producer, Promoter or Venue Owner / Operator. EVENTIM is not responsible for the organisation or staging of the Event and has no control or liability for the cancellation of, rescheduling of, or for material changes to any Event. All Tickets are sold subject to our Terms and Conditions of Sale. Further information can be found here.
EVENTIM is a member of The Society of Ticket Agents and Retailers (“STAR”). Further information about STAR can be found here.
AEG Live, 6th Floor, 240 Blackfriars Road, London, SE1 8NW, United Kingdom
Troxy
490 Commercial Road, London, E1 0HX
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Public transport
By Train
Oh so simple. Troxy is 200 metres from Limehouse Station, which is on the DLR and the C2C line from Fenchurch Street Station to Essex. When arriving at Limehouse, leave via the Bekesbourne Street exit. You can pick up the DLR line from Bank (Central/Circle/Northern and Waterloo & City lines), Tower Hill (Circle/District Line) and Canary Wharf (Jubilee Line). Limehouse is only two stops (6 minutes) from these three stations.By Bus
The following buses either go past Troxy or serve the local area:No 15 (Trafalgar Square to Blackwall Station), No 115 (Aldgate to East Ham), No 135 (Old Street to Crossharbour), D3 (Bethnal Green to Cross Harbour), N15 (Trafalgar Square to Romford), N550 (Trafalgar Square to Canning Town), N551 (Trafalgar Square to Gallions Reach).
For up-to-date news about London’s trains and buses visit the Transport for London website or text TFL to 60835.
Parking
We cannot tell a lie, Commercial Road is not a parking paradise. There are red lines, not yellow, so you’ll be clamped, ticketed or towed – all of which will ruin your night out. Please do use public transport where possible. Drop off and pick up is possible on Caroline Street down the side of the venue.
Local streets have residents’ parking zones and Troxy likes its neighbours – so would ask anyone looking for a parking space to respect them. The venue falls into Tower Hamlets controlled parking zone C4 – latest information can be found here. There is a 24-hour car park next to Cineworld at West India Quay, run by Indigo Park Services. From there, you can get a taxi or catch the DLR at West India Quay (two stops).
The nearest hotel, the Holiday Inn Express at Limehouse, is just 300 metres away and has secure parking. Troxy recommends booking in advance at justpark.com. You can take a chance and turn up on the day, but you’re not guaranteed a space that way.
Accessibility
Troxy are keen that everyone can enjoy its shows, so here’s some information about accessibility. The building has step-free access at the front entrance and throughout the upper section of the ground floor. Unfortunately there is no lift to the circle seating and this can only be accessed via steps.
Troxy has an accessible area, and also offers a number of ‘PA goes free’ tickets on a first come first served basis. Due to the design of Troxy, space is limited, so we would encourage disabled patrons to contact the venue as soon as possible to arrange. PA ticket holders should be able to meet the needs of, and assist, the person they are accompanying in the event of an emergency. To get tickets for this area, please check the Troxy's website for further information.
Once you have bought your ticket, please contact the venue via email with the following details so your free PA ticket can be validated, and make sure your visit goes smoothly:
- The event you are attending
- The name the tickets have been booked under, along with the booking reference and customer number
- Details of any accessible requirements (Troxy will do its best to accommodate any special requirements)
- Confirmation of Disability Living Allowance
- Confirmation of Mobility Allowance
- Confirmation of Severe Disability Allowance
- Certification of being registered Blind or Partially Sighted
We advise accessible customers to arrive at the event 15 minutes before doors open and make yourself known to staff who will direct you to the right place.
Alternative formats are available on request – please contact the venue on 0207 790 9000.