Venue Access Information
There are 8 wheelchair spaces available in stalls. Access is available to stalls from the ‘Old Foyer’ entrance and from near stage door on Station Street. Box Office, Dress and Grand Circle are inaccessible for wheelchair users. There are no lifts in the building. There are 4 disabled car-parking bays located just outside the old foyer entrance of the theatre on Station Street, which can be used by any disabled person visiting the city centre. There is also disabled parking available on level 1 of the Albany Car Park.
New Alexandra Theatre is equipped with an infrared sound amplification system. There are two devices available.
Induction Loop Necklace
Suitable for persons wearing a hearing aid, the induction loop necklace is worn around the neck. Whilst wearing the necklace, switch your hearing aid to the 'T' setting and the sound is amplified. The necklace has an adjustable volume control.
Headset
This device amplifies sound through ear-pieces similar to regular headphones. Suitable for persons without a hearing aid.
Infra-Red Listening Systems
The Ambassador Theatre Group is now offering state-of-the-art Sennheiser infra-red listening systems in our venues. Please call the box office on 0121 230 9077 or visit the Sennheiser web site for more details.
Infrared receiving equipment can be booked via the box office when purchasing tickets. Although not essential advanced booking is recommended, to ensure equipment is available. You will be asked for a £5 deposit on collection. This will be fully refunded on return of equipment at the end of the performance.
Audio description is a live verbal commentary, given through headsets, which describes the setting, costumes, characters, facial expressions, body language and action during silent intervals of the piece being performed. An introduction is provided prior to the show.
PreView is a pre-show introduction, led by the audio describer, for blind and visually impaired people and anyone who would appreciate a more detailed description of the set, characters and costumes in advance of the performance. Advance booking via the Box Office.
Stagetext® delivers open captioned performances. Captioning is a way of converting the spoken word into visible text, that provides people with hearing loss with access to live performance. Captions produced by a computer and a display unit installed on or near the stage enable people with hearing loss to understand what is said when it is said. A captioned performance is delivered live by a captioner trained by Stagetext®.
Touch Tours
Touch tours are led by the audio describer, one hour prior to the show, providing the opportunity for members of the audience who are blind or partially sighted to familiarise themselves with elements of the set, costumes and props. Advance booking essential.
Guide, hearing and other working dogs are welcome in all parts of the theatre.
There are public toilet facilities on the ground floor of stalls. There are separate, fully accessible, male and female facilities here.
