There are four wheelchair spaces available in the Circle level, with lift access from the foyer to this level. The Box Office has low level counters and accessible levels for transactions.

The Palace Theatre now offers a Hearing Loop System for the deaf and hard and hearing. A £10.00 deposit is required per headset (this will be refunded upon return of the headset).

Guide dogs and hearing dogs are welcome at the Palace Theatre and they can stay with you while you are in the Theatre. If you wish to bring your guide or hearing dog to the Theatre, please advise the Box Office when booking your tickets and a seat next to the aisle will be reserved for you. Alternatively a member of staff will care for your dog during the performance. We can also provide drinking water for your dog.

There are disabled toilet facilities on the circle level of the theatre.