DISABLED CUSTOMERS
The O2 Institute Birmingham takes the needs of disabled customers very seriously and actively encourages people of all abilities to attend the events scheduled at their venue.
Though built at the turn of the 1900’s, the building has been modernized to allow wheelchair access via front of house (please note there is no backstage disabled access). Due to Health and Safety Assessments, we regret the number of wheelchairs that we can admit to the building is limited.
In order to ensure that all disabled patrons to the hmv Institute are adequately catered for, we request that in advance of ticket purchase all disabled customers contact the venue to explain the nature of the disability. Please email theinstitute_boxoffice@mamaco.com or call 01216 311 800 The telephone line opens at 11am and closes at 5pm and operates Monday to Friday. Please do not call outside of these hours as you will be asked to call back. Please note that no other query can be dealt with on this number.
On the evening of an event, we do advise disabled customers to arrive at the venue 15 minutes prior to doors, ideally accompanied by a companion over 18 years old who will be admitted free of charge.
The free companion ticket is available to patrons who are registered disabled. Both the ticket to be paid for and the free companion ticket needs to be booked in advance. Please email theinstitute_boxoffice@mamaco.com for specific requests, enquiries or comments regarding access/personal needs and a member of our team will endeavour to accommodate such requirements.
