In terms of disabled access, the Duke of York’s Theatre has two wheelchair spaces in the auditorium, located at C23 and C1 in the Royal Circle, with transfer seats also available at seats D1 and D18, which allows transfers of two wheelchairs, or one scooter. There are also disabled toilets located inside the theatre and they are located towards the rear of the Royal Circle on the right hand side.
For those that are hard-of-hearing there is a dual channel infra-red system in place, for which there are twelve headsets available for those that require them (excluding those in the front boxes, which are not covered by the system). Headsets can be collected from the cloakroom.
Meanwhile, for those visually impaired, guide dogs are allowed inside the auditorium. Staff members can also dog sit a maximum of four dogs during each performance, though guests bringing guide dogs to the venue should make contact in advance.